IVAA terms for quote submission.
To maintain our service levels with our clients, we have defined these terms to assist in the understanding of what happens when a quote is submitted via IVAA.
Parties
Independent Validation Advisory (Australia) Pty Ltd acting as agent for third parties - referred to as ‘IVAA’.
The supplier of goods and/ services - referred to as ‘The Supplier’.
Preamble
A. The representative acting on behalf of The Supplier has disclosed sufficient information about the supplier that has enabled IVAA to make a properly informed decision to include or to continue to include The Supplier in the quoting process.
B. The Supplier and IVAA willingly participate in the quoting process without any coercion or duress from either party.
C. The quoting process is not an agreement to supply, provide or guarantee work. Nor is it an acceptance, confirmation or invitation to become an IVAA panel supplier.
1.0 Interpretation
In these terms, unless the contrary intention appears:
A. headings, notes and examples are inserted for convenience only and do not affect the interpretation of these terms, but are to be used to understand the spirit of the process;
B. the word “including” or any variation is not be construed as a word of limitation;
C. a reference to a statue, ordinance, code or other law includes regulations and other instruments under it and consolidations, amendments, re-enactments or replaced of it; and
D. the singular includes the plural and vice versa.
2.0 Definitions
For the purpose of these terms, the following definitions apply (with capitalisation as necessary):
To eliminate confusion, contact IVAA for clarification in any specific case.
“Insurer” is defined by the third party insurance provider, whom has appointed IVAA to assist. The insurer may refer to an insurance company, group, mutual trust, financial organisation and/or individual.
“Claimant” or “Insured” is defined as the policyholder of insurance or insurance related products and/or services from the insurer.
3.0 IVAA Role & Procedures
IVAA assist insurance companies to source replacement options. Any information provided by IVAA is strictly confidential in nature and must not be reproduced, redistributed or displayed to anybody other than the addressee unless written confirmation to do so has been given by IVAA.
4.0 Quote Request (QR)
Any QR issued by IVAA is a request for quotation only. All care is taken to ensure available information relevant to providing an accurate quotation is provided. The QR is an ‘invitation to treat’ and does not represent an offer.
Common terminology can be found online at http://ivaa.com.au/terms-and-conditions/glossary-of-quoting-terminology. If The Supplier requires further information in order to submit a Quotation accurately, The Supplier will request the required information in writing via return email.
5.0 Quotations
Quotations are provided by The Supplier based on the original item description provided on the Quote Request. Quotations are subject to change upon sighting of new documentation, pertaining of new information or radical fluctuations in material/ service costs. If a quotation supplied does not have an expiry date, The Supplier has the right to requote if there are significant changes in material/ service costs. Unless otherwise stated, quotes are for new items.
6.0 Intellectual Property
Documentation, information, processes, data, examples, networks, contacts, software, licencing and any other form of tangible or intangible intellectual property shared, obtained or given by IVAA remain the sole property of IVAA. The use of, reference to or representation of IVAA property, identity or logos are strictly prohibited unless express consent is given by IVAA. Any claim methods, resolution methods, findings and/or procedures found as a direct result of IVAA claim processing remains the property of IVAA.
7.0 Ethics
At all times The Supplier will act honestly, forthrightly and ethically to all involved parties. The Supplier is expected to uphold the high calibre expected by IVAA by providing & sharing ethical business practices & decision making.
8.0 Disclosure
At all times The Supplier is expected to disclose any information relating and pertaining to a specific claim that may influence and/or affect a specific claim. The Supplier is also expected to update IVAA on any loss/revoke/changes in membership, licences or affiliations that may affect the decision making and/or reputation of IVAA, IVAA panel members, affiliations or clients.
9.0 Complaints & Resolution
In the event these terms & conditions have been breached by either IVAA or The Supplier the following procedures for resolution & reprimand take place;
A. direct consultation with affected members to remediate resolution;
B. escalation to appropriate industry groups for dispute resolution; or
C. suspension or revoke of quote and/or quote opportunity.